Write about objectives and why you think these are important to users?

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Write about objectives and why you think these are important to users?

 

A quality objective is a quality result that you intend to achieve and for the Clinical Biochemistry department of CDDFT, the main objective of which is to provide a quality diagnostic service for our users and patients. These objectives have been aligned to the Trust 4 Touchstones of “Best outcomes for patients, best patient experience, best efficiency & best employer”. These 4 main objectives have plans to achieve them and indicators by which the objective is measured.

 

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The ISO 15189:2012 Standard clauses 4.1.2.4 & 4.14.7 Quality objectives and planning & Quality Indicators respectively, requires the laboratory management to establish quality objectives and quality indicators including those needed to meet the needs and requirements of users, the objectives of which shall be measurable and consistent with the quality policy and the indicators to monitor and evaluate performance throughout the critical aspects related to the exam processes (pre exam , exam and post exam). A RAG rating will be used and any Quality Indicators at red status will receive either a safeguard and/or CA/PA immediately, items at amber will be monitored closely and improvement actions considered, items at green will be monitored but require no action.