Strategic Management

Write a 1-2 page Memo answering the following questions:

What are the five steps of the consumer buying decision-making process? Which two steps are the most important with regard to developing quality integrated marketing communications?
Identify seven new trends in consumer behavior, and discuss how each of the trends influences consumer behavior, as well as the development and execution of marketing communication strategies.
What is an evoked set? Why are evoked sets, inept sets, and inert sets important to the marketing department?