ASSESSMENT TYPE: ASSIGNMENT 1 (PAPER ONLY) TOTAL MARK ALLOCATION: 100 MARKS TOTAL HOURS: 10 HOURS By submitting this assignment, you acknowledge that you have read and understood all the rules as per the terms in the registration contract, in particular the assignment and assessment rules in The IIE Assessment Strategy and Policy (IIE009), the intellectual integrity and plagiarism rules in the Intellectual Integrity Policy (IIE023), as well as any rules and regulations published in the student portal. INSTRUCTIONS: 1. No material may be copied from original sources, even if referenced correctly, unless it is a direct quote indicated with quotation marks. No more than 10% of the assignment may consist of direct quotes. 2. Make a copy of your assignment before handing it in. 3. Assignments must be typed unless otherwise specified. 4. All work must be adequately and correctly referenced. 5. Begin each section on a new page. 6. Follow all instructions on the assignment cover sheet. 7. This is an individual assignment. Question 1 (Marks: 60) Select a business of your choice and explain the following concepts in your own words, referencing sound theory, with examples relevant to your chosen business. Q.1.1 Intellectual capital (7) Q.1.2 Business benefits of knowledge management (6) Q.1.3 Employee turnover as a driver for KM (4) Q.1.4 Data, information and knowledge (10) Q.1.5 Procedural and declarative knowledge (8) Q.1.6 Tacit and explicit knowledge (8) Q.1.7 Context-specific and technically-specific knowledge (8) Q.1.8 Locations of knowledge in Organisational Entities (9) Question 2 (Marks: 40) Knowledge management depends on two broad aspects: KM solutions and KM foundations, which together enable KM to impact the organisation’s people, processes, products and performance. In South Africa, there are several insurance companies that have or could implement a knowledge management solution. Select one of the insurance companies in South Africa to demonstrate your understanding and application of theory when answering the following questions: Q.2.1 Recommend a KM infrastructure for the insurance company. (25) Q.2.2 Discuss the impact KM could have on the insurance company’s processes. (15)