Write a recommendation on how we can improve the model.
(400 words only).
please read the case study carefully to have a clear picture.

It’s a report and in the same time it is to be presented.

Please make the points clear to help me in the presentation.

Harvard Referencing Standard.

These are the topics of the unit, you might need to focus on some of them to write the recommendations:

1. The structure of the IT organisation
2. IT service level agreements
3. IT operations management
4. IT outsourcing and off-shoring
5. Vendor management
6. IT Roles Processes and Methodologies
7. IT Architecture