b. Policies and Procedures Manuals/Operational Handbooks/Guidelines to include the following policies and procedures:
1.Organizational Overview, Philosophy, or Mission Statement;
i. Confidentiality and retention of client records and progress notes;
ii. Provision of HCBS-AMH Recovery Management services / coordination of care (including routine and emergency appointment availability, and assurance that all HCBS-AMH Recovery Management services will be available to individuals in each service area. This includes notification of SYSTEM AGENCY when HCBS-AMH recovery management service is unavailable for any period of time);
iii. HCBS-AMH quality management plan;
iv. Utilization management;
v. Determination of respondent’s capacity to serve individuals;
vi. Housing and Entitlement Determination (knowledge of advocacy in areas of housing and entitlements, identified on Form E);
vii. Personnel recordkeeping / management;
viii. Critical incident reporting;
ix. Managing Conflicts of Interest;
x. Personnel, client safety, and crisis planning (behavior management, and restraint, suicide precaution/prevention);
xi. Individual and personnel credentialing and training (including verification of licensure, qualifications, training requirements, and certification records for employees);
xii. Medication safety
xiii. Payment of employees
xiv. Process to submit reports and billing invoices to SYSTEM AGENCY (including verification of the individual’s Medicaid for a billing period);
xv. Medicaid fair hearing;
xvi. Consumer rights and grievances;
xvii. Reporting abuse, neglect, and exploitation;
xviii. Critical incidents;
xix. Transfer of individual’s to another HCBS-AMH Entity;
xx. Discharge of individuals from HCBS-AMH;
xxi. Respondent’s licensing, credentialing, and personnel files ;
xxii. Organizational or facility environment;
xxiii. Client record keeping practices, by reviewing an existing client record; and
xxiv. Qualifications (education, experience, licensure, certification, training requirements, and registration) of all individuals to provide services as described in the HCBS-AMH Provider Manual, available online at http://www.dshs.state.tx.us/mhsa/hcbs-amh. This includes professional standards and regulations, including malpractice or liability insurance for professional staff.
Job Description for HCBS-AMH Recovery Management position
xxv. Proof of General Liability Insurance
xxvi. Person-Centered Recovery Planning;
xxvii. Provision of clinical supervision best practices; and
xxviii. Knowledge of issues affecting people with severe mental illness and community-based interventions/resources for this population.
Organizational Chart/Structure;
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