QUESTION 1

Decision making occurs at multiple levels in an organization. Describe the “triangle” diagram and the relationship between information and decision making.

QUESTION 2

Describe the relationship between ERP, SCM and CRM systems. Describe their focus and how they work together.

QUESTION 3

Early on in the course we talked about Porter’s Five Forces Model. Describe two of the 5 forces and in what circumstances this analysis would be useful to a company.