Creating Value Through Operations
OPSCB/574
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Competency 2
Competency Statement
Using project management tools, you will lead team members in managing a project and presenting the team’s findings.
Competency
Apply process improvement principles to enhance organizational performance and value.
Learning Objective (LO)
Learning Objective 3 – Assess the impact and importance of customer service processes, approaches, and vision within organizations.
Learning Objective 4 – Synthesize leadership skills to foster innovation and facilitate change in a dynamic business environment.
Competency Assessment Description
You will create a presentation to organize a project.
Why It Matters
Watch this video to learn more about Competency 2.
Download transcript.
Assessment Information
You will be able to submit this assessment after you have completed the Reflection assignments in Competency 2. There is a Competency 2 – Assessment Submission that appears in the course.
Download and Review the Rubric!
Download and save the Competency 2 Assessment Rubric and use it as a guide when completing your assessment.
Assessment Directions

• Resources
Review the various responsibilities of a project manager by organizing a project. See Chapter 19, sections 19.9 and Cases. The project will be a continuation of how to improve the process you chose in Competency 1.
Apply project management tools and a project management outline type of your choice to structure and plan the project by defining, planning, and controlling.
Create a 10- to 12-slide PowerPoint presentation (supported by Excel and Word as needed), with detailed speaker notes, that includes the following:
• Project description
• Project Management Charts (Critical Path, Gantt Chart, etc.)
• Improved Process Flowchart from Competency 1
• Meeting cadence/rhythm and timing
• Metrics to measure the project’s success
• Financial and budgetary considerations
• Description of the project reporting structure
Submit your assignment.