Exam 3
PICK ONLY 10 QUESTIONS FOR THE FINAL EXAMINATION. Doing more will not improve your grade, I will pick the first 10 completed if you do more than 10 questions. You must keep the numbers the questions
ANSWERS COME FROM THE ALL RESOURCES IN THE READING LISTS MODULES 1-8.
Points
1 1a. Which department in healthcare organizations (Ex: which departments, or occupation) would have the highest turnover rate and why?
1b. What can management do to turn the situation around? 10
2 1a. What are the differences between the power of personality and the power conferred by positional authority? Be specific and give examples of each.
1b. Does the successful supervisor need one or the other or both? Explain why? 10
3 Based on the Case: The Blind Side, answer the following questions (Chapter 21):
2a. Do you believe there is anything George can do about Charlie’s staff meeting behavior? If so, how should he proceed?
2b. Do you believe George should take up his concerns directly with Charlie? Why, or why not? 10
4 4a. What is the potential hazard in a consensual intimate relationship between two employees?
4b. What is the potential hazard in a consensual intimate relationship between an employee and a supervisor? 10
5 5a. In diagnosing a problem, why is it always necessary to be on guard against mistakenly labeling a problem symptom as the problem itself?
5b. What is the difference between a problem symptom and a problem?
5c. Give an example of a healthcare problem and its problem symptom. 10
6 6a. Why is it said that rank-and-file workers are well-positioned to find creative ways of improving work methods?
6b. What is meant by the term rank-and-file worker and give an example? 10
7 7a. What will be your principal response to the employee who says to you, “I don’t have to do this and it’s not in my job description”?
7b. How will you encourage this employee to do more than the required job description? 10
8 8a. Which do you think works more readily as far as information flow is concerned: upward communication or downward communication? Why?
8b. Explain the process of each. 10
9 9a. What are the primary advantages of communication face-to-face and when is the best instance for using face-to-face?
9b. What are the primary advantages of written communication and when is the best instance for using a written form of communication? 10
10 Based on the Case: The Long-Time Employee,(chapter 33) answer the following questions:
10a. It is evident that you need to make a decision concerning Hilda and her apparent inability to keep up with the work. Identify three (3) alternatives that you believe might be possible.
10b. What information do you need to assemble in preparing to justify your decision and implement it? 10
11 11a. How has the recent years’ trend toward re-engineering, reorganizing, and the formation of health systems contributed to employee stress?
11b. has the recent years’ trend toward re-engineering, reorganizing, and the formation of health systems contributed to management’s stress? Give specific examples for each one. 10
12 12a. Why is delegation clearly identified as the greatest supervisory time saver?
12b. What can be delegated and what should not be delegated. 10
13 13a. What should you look for in recruiting for new employees to improve your chances of hiring stress-resistance personnel?
13b. What are some recruitment tools for identifying these types of candidates? 10
14 14a. What characteristics might be exhibited by a supervisor who continually seems to become caught up in people’s problems that should actually be addressed by others?
14b. How can this be corrected? 10
15 Based on the Case: Where does the time go? Answer the following questions:
10a. What mistakes did Kay make in her use of time by not planning and establishing priorities?
10b. In what ways could Kay have improved her use of time on the Monday described in the case? 10