This required essay is part of a group work.
The group is asked to improve customer satisfaction of a product. The product is Macbook Pro for our case.
I’m looking for an expert in Total Quality Management.

Specific Task for the writer:
1. Define Customer Satisfaction, in context of Electronics Industry (since we are speaking about Macbook Pro)
2. Examin the relationship between quality of the product (Macbook Pro) and
customer satisfaction.