Think about a difficult situation you have experienced in conflict with others. It could be a creative
conflict, a small incident or other matter. Describe how the situation could have been solved in an
empathetic way. How could communication and empathy have been used to resolve the situation?
Reflect on the feelings you experienced during the actual situation.

TASK/ESSAY:
Explain the ‘root cause’ of the conflict as objectively as possible: explain and compare the
differing needs and opinion that resulted from the conflict. Imagine the situation in the form
of a story.