Case Analysis: Read the end of the chapter case assigned several times carefully and take
notes about important events and facts mentioned in the case. Use these facts and events
(“case data”) and concepts from the relevant text chapter to answer all discussion questions at
the end of the case. A well thought out and complete response to each case question applies
concepts from the text woven in with case data to fully support the analysis. Expected length
for responses is 2-3 complete paragraphs per question.
1. Like many leaders, Marco has a team in place and does not have the luxury of building a new team to adapt to the changing business environment his firm
now faces. Use the TLM to help Marco diagnose the problems faced by the firm and identify leverage points for change.
a. Consider the major functions of the TLM-input, process, and output.
Where do most of the firm’s challenges fall?
b. What are the teams goal’s for outputs?
2. Identify potential resources for Marco and his team in implementing a strategy to change the way they do business at Hernandez and Associates