Business Transformation –

Please watch the video and answer or comment on the following questions:

How difficult do you think it is to identify the top few factors that matter in a business or business process transformation? How would you go about identifying them?
How would you go about changing mindset and behavior of employees so that change is accepted and will be successful? What are some of the things you would do and why?

if using source please use google scholar!

https://www.youtube.com/watch?v=BT8l087Dl9I (VIDEO LINK)